Terms and returns

Last updated: 16 October 2026. The French version prevails in case of discrepancy.

1. Seller and scope

These general terms and conditions of sale (the "Terms") apply to all orders placed on tonic.lu with TONIC Food & Fashion sàrl, 37, avenue Grande-Duchesse Charlotte, L-3441 Dudelange, Luxembourg, Luxembourg Trade and Companies Register B144526, VAT LU23062324, business permit No. 00142498/3 ("Tonic Food"). Contact: info@tonic.lu, (+352) 26 52 38 32 (Dudelange), (+352) 26 19 64 72 (Howald). See also our legal notice.

By placing an order, you accept the Terms in force on that date. They are available in French and English; you can save or print them.

2. Products

We sell food supplements, sports nutrition products and accessories. Photos and descriptions are as accurate as possible; packaging may vary between manufacturer batches. Food supplements are not a substitute for a varied and balanced diet and a healthy lifestyle: do not exceed the recommended daily dose and keep out of reach of young children.

Offers are valid while stocks last. If an ordered item is no longer available, we will inform you and refund you without delay.

3. Prices

Prices are in euros, including applicable VAT, excluding delivery costs. Delivery costs are shown before you confirm your order (see Delivery). We may change our prices at any time; the price charged is the one displayed when you place your order. Crossed-out prices and discounts are valid for the stated period or while stocks last.

4. Ordering

You choose your items, check your basket, enter your details and confirm the order with an obligation to pay. A confirmation e-mail summarises your order. The contract is concluded when you receive this confirmation. Please check your delivery address carefully: we cannot be held responsible for a delay or failed delivery caused by an incorrect address.

We may refuse or cancel an order for a legitimate reason (previous payment dispute, abnormal order, obvious pricing error); you will then be refunded in full.

5. Payment

Accepted methods: card (secure payment by Stripe), Apple Pay and Google Pay, PayPal and bank transfer (see Payment). Payment is due when you order. We do not store your card details: they are processed directly by Stripe or PayPal. For bank transfers, the order is prepared once the amount is received in our account.

6. Delivery

We deliver to Luxembourg, Belgium, France and Germany. Orders are prepared and shipped within 24 h (working days) after payment confirmation, subject to availability. Indicative delivery time in Luxembourg: 1 to 2 working days after shipping. Unless stated otherwise, delivery takes place no later than 30 days after the order.

Products travel at our risk until they are handed over to you or to the person you designated. If a parcel arrives damaged or incomplete, let us know as soon as possible (with photos) at info@tonic.lu: we will replace it or refund you. In case of significant delay, you may ask us to deliver within a reasonable additional period and, failing that, cancel the order and be refunded.

7. Right of withdrawal (14 days)

You have 14 days from the day on which you (or a third party designated by you, other than the carrier) receive the last item of the order to withdraw from the contract, without giving any reason.

To exercise it, inform us of your decision by a clear statement: e-mail to info@tonic.lu, letter to the address above or the form below (optional). It is enough to send your request before the deadline.

Returning products: send the items back without undue delay and no later than 14 days after informing us, to TONIC Food & Fashion sàrl, 37, avenue Grande-Duchesse Charlotte, L-3441 Dudelange, Luxembourg, or bring them to one of our stores (Dudelange or Howald). You bear the direct cost of returning the goods, unless we made an error or the item is defective. Registered mail is not required; keep your proof of shipment.

Refund: we refund all payments received, including the initial delivery costs (except any extra cost of a delivery method more expensive than the standard delivery you chose), no later than 14 days after receiving your decision, using the same payment method as for the order, at no cost to you. We may withhold the refund until we have received the items or proof that you have sent them back.

Exception: in accordance with the Luxembourg Consumer Code, the right of withdrawal does not apply to sealed goods that have been unsealed after delivery and are not suitable for return for health protection or hygiene reasons. A food supplement, protein or any food product whose seal, lid or original packaging has been opened therefore cannot be returned. You remain liable for any diminished value of other items resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

8. Legal guarantees

All our products benefit from the two-year legal guarantee of conformity from delivery (Consumer Code) and the guarantee against hidden defects (Civil Code). If a product is non-conforming or defective (damaged, wrong item, expired on delivery…), contact us: depending on your choice and the legal conditions, we will repair or replace it or, failing that, reduce the price or refund you, at no cost to you. These guarantees apply independently of the right of withdrawal.

9. Loyalty programme and promo codes

Loyalty points and discount codes are personal, not combinable unless stated otherwise, not exchangeable for cash and usable under the conditions shown with the offer. In case of withdrawal or refund, benefits used or earned on the order concerned are adjusted accordingly.

10. Liability

We cannot be held liable in case of force majeure or misuse of the products (failure to follow the directions, doses or precautions indicated). Nothing in these Terms limits your statutory rights as a consumer.

11. Personal data

Your data is processed to manage your orders, your account and customer relations, as described in our privacy policy.

12. Complaints, mediation and governing law

For any complaint, write to us at info@tonic.lu: we always look for an amicable solution. Failing that, you can refer the matter free of charge to the National Consumer Mediation Service (mediateurconsommation.lu).

These Terms are governed by Luxembourg law. If you live in another EU country, you keep the protection of the mandatory rules of your country of residence and may bring proceedings before the courts of your place of residence.

13. Changes to the Terms

We may change these Terms. The Terms applicable are those in force on the date of your order.